Shipping policy

Shipping Policy

Effective Date: 01/07/2026

Thank you for shopping with Dyvora. We strive to process and deliver your orders as quickly and efficiently as possible. Please read our Shipping Policy below to understand how we handle order processing, shipping, and deliveries.

1. Order Processing

  • Orders are typically processed within 1-2 BUSINESS DAYS after payment confirmation.

  • Orders are processed only on business days (Monday to Saturday, excluding public holidays).

  • Orders placed after business hours, on Sundays, or on public holidays will be processed on the next business day.

  • During peak seasons, sales, or promotional events, processing times may be slightly longer.

Once your order has been processed and dispatched, you will receive a confirmation email or SMS with your tracking details.

2. Shipping Methods

We work with trusted courier partners to ensure your order reaches you safely and on time.

Shipping options may include:

  • Standard Shipping

  • Cash on Delivery (COD) 

Available shipping methods may vary depending on your delivery location.

3. Delivery Timeframes

Estimated delivery times are:

  • Metro Cities: [4–5 BUSINESS DAYS]

  • Tier 2 & Tier 3 Cities: [6–7 BUSINESS DAYS]

  • Remote Locations: [6–7 BUSINESS DAYS]

Please note that these are estimated delivery times and are not guaranteed.

Delivery times may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • High order volumes

  • Unforeseen logistical issues

4. Shipping Charges

Shipping charges are calculated at checkout.

Our shipping charges are:

  • Standard Shipping: FREE

Any applicable shipping charges will be displayed before you complete your purchase.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A shipping confirmation email or SMS

  • Your tracking number

  • A tracking link to monitor your shipment

Tracking information may take 24–48 hours to become active after dispatch.

6. Delivery Issues & Delays

If your package is delayed, we recommend:

  • Checking the tracking status using the tracking link provided.

  • Contacting the courier partner for the latest delivery update.

  • Reaching out to our customer support if you require additional assistance.

While we do our best to ensure timely deliveries, Dyvora cannot be held responsible for delays caused by courier partners or circumstances beyond our reasonable control.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect or incomplete address is provided:

  • Delivery may be delayed.

  • Additional shipping charges may apply for re-delivery.

  • Orders returned due to an incorrect address may require additional shipping fees before being shipped again.

Please double-check your shipping details before placing your order.

8. Failed Delivery Attempts

Our courier partners may attempt delivery multiple times.

If delivery cannot be completed because:

  • The customer is unavailable,

  • The address is incorrect,

  • Delivery is refused,

the package may be returned to us. In such cases, additional shipping charges may apply to resend the order.

9. Damaged or Missing Packages

If your order arrives:

  • Damaged,

  • Opened,

  • Tampered with,

  • Or with missing items,

please contact us within 5 DAYS of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your Order Number

  • Photos of the package

  • Photos of the product

  • A brief description of the issue

10. International Shipping

At this time, Dyvora ships only within India. We do not currently offer international shipping.

11. Contact Us

If you have any questions regarding shipping or your order, please contact us:

Dyvora
Email: [lumera0103@gmail.com]
Business Address: [BANGALORE, KARNATAKA, INDIA]