Refund policy

Return & Refund Policy

Effective Date: 01/07/2026

At Dyvora, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy below to understand how returns, refunds, and exchanges are handled.

1. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

  • The return request is made within 5 DAYS of delivery.

  • The product is unused, unwashed, and in its original condition.

  • The product is returned with its original packaging, accessories, manuals, and tags (if applicable).

  • A valid order number or proof of purchase is provided.

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You may request a return within 5 DAYS from the date your order is delivered.

Requests submitted after this period may not be eligible for return or refund.

To initiate a return, please contact us at:

Email: lumera0103@gmail.com                                                                                    Please include:

  • Order Number

  • Full Name

  • Reason for Return

  • Photos or videos (if the product is damaged, defective, or incorrect)

3. Return Approval Process

Once we receive your return request:

  1. Our support team will review the request.

  2. If additional information is required, we will contact you.

  3. If approved, you will receive return instructions.

  4. Please do not return products without receiving return authorization from us.

Unauthorized returns may not be accepted.

4. Refund Process

After we receive and inspect your returned product:

  • We will notify you whether your refund has been approved.

  • Approved refunds will be processed to your original payment method whenever possible.

Please allow 5 business days for the refund to be processed after approval.

Depending on your bank or payment provider, it may take additional time for the refunded amount to appear in your account.

5. Exchange Policy

If you receive:

  • A damaged product

  • A defective product

  • The wrong product

  • An item with a manufacturing defect

you may request an exchange, subject to stock availability.

If the requested replacement is unavailable, we may offer:

  • A full refund, or

  • Store credit (where applicable)

Exchange requests must be submitted within 5 DAYS of delivery.

6. Damaged, Defective, or Incorrect Products

If your order arrives:

  • Damaged

  • Defective

  • Broken

  • Missing parts

  • Incorrect

please contact us within 5 DAYS of delivery.

To help us resolve your request quickly, please send:

  • Order Number

  • Photos of the product

  • Photos of the packaging

  • A brief description of the issue

Do not discard the packaging until your claim has been reviewed.

7. Non-Returnable Items

For hygiene, safety, and quality reasons, certain items may not be eligible for return, including:

  • Used products

  • Products damaged due to misuse or improper handling

  • Items returned without original packaging

  • Products marked as Final Sale or Non-Returnable

  • Gift cards (if applicable)

  • Personalized or customized products

For personal care products, returns may not be accepted if the product has been opened or used, unless it is defective or incorrect.

8. Return Shipping Costs

If the return is due to:

  • A defective product

  • A damaged product

  • An incorrect item shipped by us

Dyvora will bear the return shipping cost.

If the return is requested for any other reason (such as a change of mind), the customer may be responsible for the return shipping charges unless otherwise stated.

9. Cancellations

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation may not be possible. In such cases, please refer to the return process outlined in this policy.

10. Refund Exceptions

Refunds may not be issued in the following situations:

  • Incorrect shipping address provided by the customer

  • Delivery failure due to customer unavailability

  • Refusal to accept delivery

  • Normal wear and tear

  • Minor packaging differences that do not affect product quality

  • Delays caused by courier services, weather conditions, or events beyond our reasonable control

11. Contact Us

If you have any questions about returns, refunds, or exchanges, we're happy to help.

Dyvora
Email: lumera0103@gmail.com
Business Address: [BANGALORE, KARNATAKA, INDIA]