Privacy policy

Privacy Policy

Effective Date: 01/07/2026

Welcome to Dyvora. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit our website or make a purchase. By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Full Name

  • Email Address

  • Phone Number

  • Shipping Address

  • Billing Address

  • Payment Information (processed securely through our payment partners; we do not store your complete card details)

Order Information

  • Products purchased

  • Order history

  • Transaction details

  • Delivery preferences

Technical Information

  • IP Address

  • Browser type and version

  • Device information

  • Operating system

  • Pages visited

  • Time spent on the website

  • Referring website

Marketing Information

  • Email subscription preferences

  • Responses to promotions and surveys

  • Customer support interactions

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Deliver products to your address

  • Send order confirmations and shipping updates

  • Process payments securely

  • Respond to customer support requests

  • Improve our products and services

  • Personalize your shopping experience

  • Prevent fraud and unauthorized transactions

  • Comply with applicable legal obligations

  • Send promotional emails and offers (only where permitted by law or with your consent)

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience.

Cookies help us:

  • Remember your shopping cart

  • Save your preferences

  • Analyze website traffic

  • Improve website performance

  • Provide relevant advertisements

  • Measure marketing effectiveness

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features.

4. Third-Party Services

To operate our business efficiently, we may share limited information with trusted third-party service providers, including:

  • Payment gateways

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Marketing platforms

  • Customer support tools

These providers receive only the information necessary to perform their services and are expected to protect your data.

Examples may include:

  • Shopify

  • Razorpay

  • PhonePe Payment Gateway

  • Cashfree

  • Shiprocket

  • Delhivery

  • Google Analytics

  • Meta (Facebook & Instagram)

5. Payment Security

All online payments are processed through secure payment gateways that use industry-standard encryption.

[STORE NAME] does not store your complete debit card, credit card, UPI PIN, CVV, or banking credentials.

Please review the privacy policies of your chosen payment provider for more information about how they handle your payment data.

6. Data Security

We take reasonable administrative, technical, and organizational measures to protect your information against:

  • Unauthorized access

  • Data loss

  • Misuse

  • Alteration

  • Disclosure

While we strive to use commercially acceptable security measures, no method of transmission over the internet or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Data Retention

We retain your information only for as long as necessary to:

  • Fulfill your orders

  • Provide customer support

  • Meet legal and tax obligations

  • Resolve disputes

  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymized where appropriate.

8. Marketing Communications

If you subscribe to our newsletter or promotional emails, we may send updates regarding:

  • New product launches

  • Special offers

  • Discounts

  • Promotions

  • Store announcements

You may unsubscribe at any time by clicking the "Unsubscribe" link in our emails or by contacting us directly.

9. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information (where legally permissible)

  • Withdraw consent for marketing communications

  • Request details about how your information is used

  • Lodge a complaint with the appropriate authority if you believe your rights have been violated

To exercise these rights, please contact us using the details provided below.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take appropriate steps to remove it.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of those websites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or services.

Any updates will be posted on this page with the revised Effective Date. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Dyvora.                                                                                                                                            Email: [lumera0103@gmail.com]